Quick Guide: AGM’s Universal Inbox for Artificial Grass Installers

agm universal inbox

With AGM’s Universal Inbox, managing communications becomes less of a chore and more of an opportunity to impress clients with your quick and organized responses. This feature gathers messages from different channels into a single inbox. It simplifies messaging so you can respond faster, stay organized, and keep your clients happy.

What AGM’s Universal Inbox Includes

AGM’s Universal Inbox collects and manages communications from:

  • Emails: All incoming and outgoing emails related to your artificial grass business.

  • Texts: Text messages sent and received through AGM.

  • Calls: Manage and record calls made through the platform.

  • Web Chat: Manage live chat interactions from your website.

  • Social Media: Messages from platforms like Facebook and Instagram.

You can even add notes to each conversation, handy for jotting down important details during phone calls or noting follow-up actions.

Benefits of Using AGM’s Universal Inbox

  • Better Organization: Keep track of conversations from multiple platforms in one location. No more combing through separate email accounts or social media platforms for that one message from weeks ago.

  • Improved Response Time: With all messages coming into one place, it’s easier to stay on top of them and respond quickly – a key factor for excellent customer service.

  • Increased Productivity: Spend less time managing messages across platforms and more time installing beautiful artificial grass landscapes.

  • Complete Communication Records: Every interaction with a client is logged in one place. This makes it easier to remember past conversations and provide personalized service.

Using the Universal Inbox with Other AGM Features

  • Contacts: Each conversation automatically links to the relevant contact in your AGM database. This provides a complete history of your interactions with each client.

  • Tasks: Assign tasks based on messages. For instance, if a client asks for a quote, you can create a task from the message to make sure you follow up.

  • Appointments: Schedule appointments directly from messages, which then sync to AGM’s calendar.

  • Opportunities: Update opportunities based on client messages. For example, if a client confirms they want to proceed with an installation, you can move them to the next stage in your sales pipeline directly from the inbox.

  • Automation: Set up automations based on messages. For instance, if a client sends an email asking for more information about artificial grass options, AGM can automatically send them an informative email or brochure.

  • Analytics: Track response times, message volumes and more to get insights into your communication performance.

The universal inbox is also available through the AGM mobile app, allowing you to manage communications even when you’re in the field.

Learn More!

Discover how AGM software is designed for artificial grass installers, by artificial grass installers. Join our Free Community or Book a demo today.  Got a question Shoot us a message, and one of our team members will get in touch ASAP!

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