AI-Powered Customer Journey: From Engagement to Reviews
The Industry's First A.I. All-in-One Sales & Marketing OS
As a business owner, imagine this: no more juggling multiple apps and spreadsheets for different parts of your business. Consolidating everything into a single platform can be a game-changer for you.
Leverage AI-powered automation to revolutionize lead qualification. Maximize resource efficiency, vet leads thoroughly, and boost conversions—all while driving sales and revenue growth.
As owners and operators of two successful turf companies, we have an intimate understanding of the artificial grass industry. We've leveraged this firsthand experience to develop a platform designed to optimize and streamline the management of our own businesses.
Industry Expertise: Built by owners of 2 successful turf companies!
AI-Powered Automation: Lead engagement with advanced AI!
All-in-One Solution: Say goodbye to juggling multiple apps!
Transform Your Website into a 24/7 Salesperson: Engage Prospects with Personalized, Intelligent Interactions.
Join us in this exciting journey of growth, efficiency, and innovation. Together, we'll transform your artificial turf business into a thriving enterprise that stands out in the market.
Three Powerful Ways We Can Elevate Your Business
Industry Expertise
Benefit from a platform designed by experienced professionals in the artificial grass industry.
AI-Powered Lead Automation
Enhance efficiency and conversion rates through automated qualification.
All-in-One Platform
Streamline operations by consolidating all sales and marketing activities into a single AI-powered platform.
Software Built by Industry Insiders
We understand your challenges because we've experienced them ourselves. Take a look at the image of our Lead Tracker. It highlights every step in the sales process, providing you with full visibility of your Sales Pipeline. Gain complete control over your metrics all while integrating Lead Tracking, Marketing Automation and so much more it will blow your mind! It is the software of choice to power HeavenlyGreens.com and ArtificialTurfExpress.com.
One platform, Everything you need.
AGM Connect and AGM Connect +
Dedicated live chat and/or customized phone call support.
Not an answering service, an actual Call Center that works for you, answering your customers text messages and best of all, managing your prospects. Imagine the peace of mind you have knowing any live chat contact from a new lead or an existing customer will be answered. Even your appointments can be booked and added to your calendar!
Optimized Content &
A.I. Lead Generation
Our systemized approach to Website Content & Optimization has helped us out rank competitors. This same systemized approach is working for our clients who are experiencing similar results.
We've also developed a core technology that helps us deliver leads directly to pre-built marketing automations; from website visits or keyword searches.
Which Service Works
Best for Your Business?
Provide your business with dedicated support for you live chat and/or phone calls.
Content Optimization + Lead Generation
Focused Content and Optimization for the Artificial Grass industry.
This solution is typically an add-on to our software.
Integrated Business Intelligence
Our custom software systems track, manage & nurturing your leads.
Giving you full visablity of your marketing pipeline.
Latest Blog Posts
You've just wrapped up a busy day of artificial grass installations. As you're packing up your tools, your phone buzzes with a voicemail from a potential client. They're interested in a backyard makeover but have some specific questions about pet-friendly turf options.
Normally, you'd have to scramble to jot down notes or listen to the message multiple times. But what if you could have a word-for-word transcript of that call at your fingertips, ready to review and act on at your convenience?
That's exactly what AGM's call transcription feature offers. It's not just a cool feature – it's a powerful tool that can help you close more deals, delight your customers, and run a more efficient turf installation business.
AGM's call transcription is a powerful tool that automatically converts your phone calls and voicemails into written text. Here's the nitty-gritty:
Recording: When you receive a call or voicemail through your AGM-linked number, the system automatically records it.
Conversion: Advanced speech recognition technology transforms the audio into text.
Delivery: The transcript appears in your AGM dashboard, usually within seconds of the call ending.
Organization: Transcripts are stored alongside customer profiles, making it easy to track conversations over time.
But why should artificial grass installers care about this tech wizardry? Let's dig into the benefits.
How many times have you hung up the phone and thought, "Wait, what was that measurement they mentioned?" With call transcription, you can easily search the text for specific details like:
Exact yard dimensions
Preferred turf types (e.g., "pet-friendly" or "drought-resistant")
Budget constraints
Scheduling preferences
By reviewing transcripts of successful calls, you can:
Identify which phrases or explanations resonate most with customers
Spot common objections and refine your responses
Train new team members using real-world examples
For instance, you might notice that customers respond well when you explain how artificial grass can save them 55 gallons of water per square foot annually. That's a stat worth emphasizing in future calls!
With a searchable record of every interaction, you can:
Quickly resolve disputes by referencing exact conversations
Personalize follow-ups based on previous discussions
Ensure you've addressed every concern a customer has raised
Imagine a client calls back about that pet-friendly turf option they mentioned last week. Instead of asking them to repeat themselves, you can pull up the transcript and say, "Ah yes, you were interested in our antimicrobial infill for your two golden retrievers, right?"
Call transcription saves you time by:
Eliminating the need for manual note-taking during or after calls
Allowing you to skim transcripts for key information quickly
Facilitating easy sharing of call content with team members
Use transcripts to create detailed project briefs without the distraction of note-taking during the call. After hanging up, you can review the transcript and pull out key details like:
Property size: "So you mentioned your backyard is roughly 800 square feet?"
Specific needs: "You're looking for a turf that can handle your kids' soccer practice and your labradoodle's playtime."
Budget concerns: "You're aiming to keep the project under $10,000, including installation."
Create personalized follow-up emails or texts based on call transcripts. For example:
"Hi Sarah,
Thanks for chatting about your artificial grass project earlier. I've put together some options based on what we discussed:
Pet-friendly turf with antimicrobial infill (great for Buddy and Max!)
Heat-resistant blades for those hot summer days you mentioned
A shock-absorbing underlay to make the surface safer for the kids' trampoline area
Let me know if you'd like to schedule an in-person consultation to see samples."
Use transcripts to ensure your quotes address every point discussed. For instance:
"As we talked about, this quote includes the removal of your existing sod and the installation of a 4-inch drainage base."
"I've factored in the additional cost for the curved border you requested along the flower beds."
Share relevant call transcripts with your installation team to ensure everyone's on the same page. For example:
"Hey team,
We've got a new installation scheduled for next Tuesday at 123 Oak Street. The client (transcript attached) specifically mentioned:
They want the turf to blend seamlessly with their existing paver patio
There's a large oak tree in the yard, so we'll need to work around the roots
They're hoping we can finish in one day if possible
Let me know if you have any questions after reviewing the call details."
To really supercharge your artificial grass business, try these integrations:
Set up AGM to automatically send a follow-up email or text based on keywords in your call transcripts. For example, if the transcript includes "send samples," trigger an email with:
"Thanks for your interest in our artificial grass samples. I've put together a selection based on our call, including:
Our most popular pet-friendly option
Our ultra-realistic "Natural Look" blend
Our drought-resistant "EcoTurf" variety
Expect these to arrive within 2-3 business days. In the meantime, here's a link to schedule your free in-home consultation: [LINK]"
Use call transcripts to automatically update customer profiles in your CRM. Flag important details like:
Preferred contact method
Specific product interests
Potential roadblocks to closing the sale
This ensures that anyone on your team who interacts with the customer has the full context of previous conversations.
Automatically move leads through your sales pipeline based on transcript content. For instance:
If the transcript includes phrases like "ready to move forward" or "when can you start," move the lead to your "Ready to Close" stage.
If you spot objections or hesitation, trigger a task for additional follow-up or send them more educational content about the benefits of artificial grass.
Use a quality microphone: Clear audio leads to more accurate transcripts. Consider investing in a good headset or speakerphone for your calls.
Speak clearly: Enunciate your words and avoid talking over others for the best results.
Review transcripts regularly: Set aside time each day to skim through new transcripts and update your to-do list accordingly.
Create a keyword system: Develop a list of important keywords (e.g., "quote," "follow-up," "samples") and use them consistently in your calls. This makes it easier to search and categorize transcripts later.
Train your team: Make sure everyone understands how to access and use the call transcription feature. Consider role-playing exercises to practice incorporating it into daily workflows.
Discover how AGM software is designed for artificial grass installers, by artificial grass installers. Join our Free Community or Book a demo today. Got a question Shoot us a message, and one of our team members will get in touch ASAP!
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