Going back and forth with your customers about their appointment may seem like a no big deal, but all that time and effort can really add up. We know – we’re in the artificial grass industry ourselves! 

One way to simplify the process is by integrating AGM’s 2-way SMS feature into your appointment booking workflow.

Imagine this:

• A homeowner visits your website and requests a quote for their backyard putting green.

• Your AGM CRM automatically texts them a link to your booking calendar.

• They pick a time slot and confirm the appointment with a quick text reply.

• The job gets scheduled, they receive reminders, and you show up on their doorstep, ready to transform their lawn. 

Easy, right? That's the magic of 2-way SMS. Here's a closer look at why and how to make it an integral part of your operations.

Why Your Artificial Grass Business Needs 2-Way SMS

In today's fast-paced world, customers crave convenience. They want to book services on their own terms, without having to wait on hold or play phone tag. In fact, 64% of consumers prefer text messaging over phone calls for customer service. By offering 2-way SMS scheduling, you're catering to your customers' preferences and setting yourself apart from competitors who still rely on outdated booking methods. Here's how this feature can transform your operations:

Faster Scheduling, More Jobs

When booking is a breeze, customers are more likely to commit. They can quickly check your availability, select a time slot, and confirm their appointment - all without ever leaving their text messaging app. This means you can fill up your calendar faster and take on more projects.

Reduced No-Shows

Missed appointments are a common headache for artificial turf installers. But with automated text reminders, your customers are far less likely to forget about their booking. They'll appreciate the timely nudges, and you'll appreciate the reduced no-show rate.

Hours Saved Each Week

Think about how much time you currently spend on manual appointment scheduling - fielding calls, checking availability, sending confirmations, and reminders. With 2-way SMS, most of these tasks are automated, freeing up hours each week that you can dedicate to growing your business.

Enhanced Customer Experience

From the initial booking to the day-of reminders, 2-way SMS makes your customers feel valued and informed every step of the way. They'll appreciate the convenience, the clear communication, and the modern approach to scheduling. Happy customers lead to glowing reviews, referrals, and repeat business.

How to Integrate 2-Way SMS into Your Appointment Booking Flow

Here's how to get started with AGM's 2-way SMS feature:

Set Up Your Booking Calendar

Start by defining your availability in AGM. Block off times for existing commitments, create appointment types (e.g., "Initial Consultation," "Installation"), and customize your intake forms to gather necessary pre-appointment information.

Integrate Your Calendar with Your Pipeline

Next, map out your ideal customer journey from initial inquiry to scheduled appointment. 

Determine at which points SMS communication should occur and what those messages should say. AGM makes it easy to automate this flow.

Craft Your Automated Messages

With your pipeline in place, it's time to draft your automated texts. You'll want to create:

• A personalized greeting with a link to your booking calendar

• Pre-appointment questionnaires to gather key details

• Appointment confirmations and reminders

• Post-appointment follow-ups and review requests

Keep your messaging clear, friendly, and on-brand. Personalization tokens can help make each text feel tailored to the individual customer.

Implement SMS Triggers

Tell AGM when to send each automated message by setting up triggers. These could be based on customer actions (like submitting a web form) or on pipeline stages (like moving from "New Lead" to "Booked Appointment").

Test and Refine

Before launching your new booking flow, run a few test appointments to ensure everything works smoothly. Monitor the results, gather feedback, and make adjustments as needed for maximum efficiency and customer satisfaction.

Learn More!

Discover how AGM software is designed for artificial grass installers, by artificial grass installers. Join our Free Community or Book a demo today.  Got a question Shoot us a message, and one of our team members will get in touch ASAP! 

Need help? Your solution is just a click away! Connect with our live chat now! 🗨