Create an immediate line of communication between your site visitors and your team with AGM Webchat feature. 

For your customers, it's a breeze – no more waiting on hold or messaging back and forth with your company. They get served instantly, 24/7, whether they want to ask a question, book a quote, and more.

And for you, it's a win-win. Not only does it enhance customer satisfaction, but it also keeps visitors on your website longer, increasing the chances of turning them into happy customers. 

Let’s walk through some of the capabilities of AGM’s webchat feature:

Live Webchat Responses

When a visitor sends a message through the widget during your business hours, it will instantly appear in your AGM dashboard, allowing you to respond quickly.

For instance, suppose a potential client is browsing your site and has a question about the durability of artificial grass in extreme weather conditions. 

They can type their query into the chatbox, and you or your team can respond immediately with information about the weather-resistant properties of your artificial grass products.

This instant communication can make all the difference in turning a website visitor into a lead and eventually a customer.

Custom Automated Responses

For common queries or outside business hours, you can set up automated responses that can provide visitors with answers instantly. 

For example, if someone asks about your operating hours or the areas you serve, an automated response can be triggered to answer these frequently asked questions.

You can also customize various aspects of your chat widget as you wish, including:

• Welcome message

• Widget color 

• Agency branding

• Trigger words/phrases

• Replies
  

Chatbots can also guide visitors through simple processes like booking consultations. For instance, if a customer asks "Can I book a consultation?" The chatbot can respond with a link to your calendar or even set up the appointment within the chat itself.

Capture Leads via Web Chat

The live webchat widget isn't just for answering queries; it's also an effective tool for capturing leads. You can set up the widget to ask for visitors' contact information via form submission, allowing you to follow up with them later.

Depending on your lead management system, you can then use this to trigger other actions, such as:

• Instantly creating a contact card for the visitor

• Automatically adding them to the relevant stage in your sales funnel

• Automatically assigning the inquiry to a team member

• Sending them a welcome email or SMS
  

You can set all of this in motion using AGM’s workflow automation– no coding experience required.

Learn More!

Discover how AGM software is designed for artificial grass installers, by artificial grass installers. Join our Free Community or Book a demo today.  Got a question Shoot us a message, and one of our team members will get in touch ASAP! 

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